Zwrot
rozpoczynający:
|
Dear Sir or Madam, Dear Mr Smith, Mr Smith
|
Wstęp do listu:
|
·
I’m writing
to complain about...
·
I must express
my dissatisfaction with..
|
Uzasadnienie konieczności napisania listu:
|
·
(In fact), I
have already talked to... about it but (unfortunately) nothing has
changed/happened.
·
There has
been no reply to my previous letter
|
Podawanie szczegółów:
|
·
I
bought/purchased this last week in your shop...
·
I started
attending this course a week ago.
·
I visited your
hotel last Saturday...
|
Opisywanie
awarii i/lub uszkodzenia przedmiotu:
|
·
It suddenly
stopped working.
·
The screen
went blank.
·
It had two
deep cracks on the front.
·
Contrary to
the description in the brochure...
|
Opisywanie wad usługi:
|
·
The course
has not been provided properly.
·
The holiday
was too expensive.
·
The hotel
room was dirty.
|
Określanie konsekwencji:
|
·
It was a
very unfortunate event because...
·
In this way
it ruined all my plans as...
·
As a result,
I was left without...
|
Zwracanie
się z sugestią rozwiązania problemu:
|
·
In this situation,
I’m afraid I must ask you for...
·
I hope/believe
this (failure/loss/disappointment..) entitles me a compensation/refund.
·
Taking into
consideration all the (trouble) I suffered/experienced< I hope I can
expect...
|
Kończenie wypowiedzi:
|
·
I hope to
hear from you soon.
·
I look forward to hearing from
you.
|
Zwrot kończący:
|
Yours faithfully
Yours sincerely
|
Przykładowy
list:
Dear Sir/Madam,
I write to complain about the MP4 player I bought at
your shop in Warsaw a week ago. It was a present from my uncle on my seventeenth
birthday. I choose the model and the color.
The MP4 player worked perfectly well for the first couple of days. I could listen to the music, charge it
and save music on it. But one day
something has happened. When the battery ran down the MP4 player turned off I
cannot turn it on.I tried to recharge the battery, but it did not work. So I
decided to borrow another battery from my friend. We replaced them, but again
nothing happened. As the MP4 player is still under guarantee I decided to write to
you.
I am afraid I must ask you to check my MP4 player. If you cannot fix it in
one week I want a full refund.
I look forward to hearing from you.
Yours faithfully,
XYZ
